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I’m not emotionally ready

Posted by Mullen on 04/13/10
tags: , ,

Here’s the latest TV spot from Zappos where real-life customer service team member Michael helps a distressed customer manage her emotions. They are so nice at Zappos.

Ironically, Fast Company reports that Zappos’ best customers are the ones who return the most merchandise. Just goes to show the power of great customer service.

If you’d like to see all of the creative in the new Zappos campaign, including the other TV spots, digital and print, it’s all posted on this Mullen landing page.  We’d love to hear your thoughts.

  • outtolunch100

    Amazing…. How else?..

  • Steve

    Boring, don't get it, who cares

  • LHR

    i was emotionally unready for this commercial….. ill come back and see it again tomorrow. Maybe ill be ready then….

  • LHR

    i was emotionally unready for this commercial….. ill come back and see it again tomorrow. Maybe ill be ready then….

  • Guest

    it's a real phone call

  • Ipso

    Commercial is funny because it’s a REAL phone call.

    Otherwise it would be corny.

  • Gizzle

    no. no it’s not. paid actors they are. yes. 

  • Gizzle

    Nope.

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